Contact Us

At kelivireo, I aim to make your home shopping experience clear, convenient, and reliable. If you have questions about our home furnishings, need assistance with an order, or require help with shipping, cancellations, returns, or refunds, please contact me using the information below.

1. Customer Support

I can assist with product information, order status, payment confirmation, delivery arrangements, and after-sales inquiries. For questions concerning an existing order, please include your order number and the email address used at checkout so I can identify the relevant transaction and respond more efficiently.

Please do not include full payment card numbers, passwords, or other sensitive information in your message.

2. Contact Information

Email: assist@kelivireo.com

Phone: +1 (323) 684-7291

Mailing Address: 3437 City Terrace Dr #D, Los Angeles, CA 90063, United States

Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)

Messages received outside business hours will be reviewed during the next available business period. Response times may vary depending on the nature of the inquiry and the information required.

3. Order and Delivery Assistance

For questions about order processing, shipment tracking, delivery delays, or missing packages, please provide your order number and a brief description of the issue.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact me with the relevant order details. Photographs of the item, packaging, or visible damage may help me assess the situation and determine the appropriate next steps.

For information about delivery coverage, shipping fees, estimated delivery times, cancellation eligibility, return conditions, exchanges, and refunds, please consult the corresponding policy pages on this website. Any applicable terms and available remedies will be assessed according to the relevant policy and applicable consumer protection requirements.

4. Returns, Refunds, and Complaints

If you wish to request a return, exchange, cancellation, or refund, please contact me with your order number and the reason for your request. I will review the information provided and explain the applicable process.

If you believe a product is defective, damaged, or not as described, please describe the issue clearly. Your request will be reviewed in accordance with the applicable policy and any consumer rights that cannot lawfully be excluded or restricted.

Submitting an inquiry does not automatically confirm that a cancellation, return, exchange, or refund has been approved. I will communicate the outcome and any further steps after reviewing the relevant details.

5. Response and Communication

I aim to acknowledge and address customer inquiries promptly and provide clear, practical information. The time needed to respond or resolve an issue may depend on the complexity of the request, the availability of order or delivery records, and whether additional information is required.

When contacting customer support, please use accurate contact details so I can respond to your inquiry. Personal information provided through customer communications will be handled in accordance with the Privacy Policy.

6. Feedback

Your questions, feedback, and suggestions are welcome. I appreciate the opportunity to help resolve concerns and improve the shopping experience.

Thank you for choosing kelivireofor your home and living needs.