Payment Guide

At kelivireo(hereinafter referred to as “I”), I aim to make paying for home furnishings simple, clear, and convenient. This Payment Policy explains the payment methods available at checkout, how payments are processed, and how to address common payment issues.

1. Accepted Payment Methods

I currently accept the following payment methods:

Visa
Mastercard

Please select an available payment method at checkout and follow the instructions displayed to complete your purchase. The payment options shown during checkout determine which methods are available for your specific order.

2. Payment Processing

Payment is submitted during checkout. Before completing your purchase, please review your selected products, quantities, shipping address, applicable shipping charges, and final order total.

An order can proceed to fulfillment after the payment has been successfully authorized or confirmed. If a payment is declined or cannot be completed, the order may remain unconfirmed until the issue is resolved.

Please avoid submitting the same payment repeatedly if you are unsure whether the first attempt succeeded. Check for an order confirmation or contact customer support if you need assistance verifying your order status.

3. Product Prices, Shipping Fees, and Order Total

Product prices are displayed on the relevant product pages. Applicable shipping charges are calculated according to the Shipping Policy and displayed at checkout before you submit your order.

Orders with a merchandise subtotal of $60.00 or more qualify for free shipping. Orders with a merchandise subtotal below $60.00 are subject to a $6.99 shipping fee.

Please review the order summary carefully before confirming payment. The total displayed at checkout reflects the amount presented for that purchase, subject to any applicable corrections or adjustments.

4. Payment Security

I take reasonable steps to protect order information and handle payment-related details responsibly. Payment information is processed through the payment process made available at checkout.

For your protection, please ensure that your billing information is accurate and that you use a secure connection when placing an order. Do not send your full card number, card security code, or other confidential payment credentials through ordinary email or customer support messages.

5. Declined Payments and Payment Errors

If your payment is declined or an error occurs during checkout, you may wish to:

Check that your card details and billing information are correct.
Confirm with your card issuer that your card is active and permitted for the transaction.
Verify that sufficient available funds or credit remain on your account.
Contact your card issuer if the transaction is blocked or requires additional authorization.
Try again after resolving the issue.

If the problem persists, contact me at assist@kelivireo.com and describe the error you encountered. For your security, do not include your full card number or card security code in your message.

6. Order Confirmation

After a successful purchase, an order confirmation should be sent to the email address provided at checkout. Please keep your confirmation and order number for reference when asking about payment, shipping, delivery, cancellation, or returns.

If you cannot find the confirmation, check your spam or junk folder first. If it is still missing, contact customer support with the email address used for the purchase and any other relevant order details. If a payment appears to have gone through but you have not received confirmation, please contact me before placing another order.

7. Refunds and Payment Reversals

When a refund is approved under the applicable cancellation, return, or refund terms, I will generally initiate it to the original payment method where possible.

Refund processing is generally initiated within 1–3 business days after approval. The time required for the funds to appear in your account depends on your card issuer or financial institution and may take additional time. I cannot guarantee the exact date on which a refund will be credited.

Refund eligibility and procedures depend on the circumstances of the order and the applicable policy. Please review the relevant Cancellation Policy and Return and Refund Policy for information about requesting a cancellation, returning an item, or obtaining a refund.

8. Questions About Payments

If you have a question about a charge, payment confirmation, or refund, please contact me using the details below.

Email: assist@kelivireo.com

Phone: +1 (323) 684-7291

Mailing Address: 3437 City Terrace Dr #D, Los Angeles, CA 90063, United States

Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)

When contacting customer support about an order, please include your order number if available. This helps me locate the relevant transaction and provide appropriate assistance. Please do not include sensitive card details in your message.

9. Policy Updates

I may update this Payment Policy when payment procedures or available payment options change. The current version published on this website explains the payment information applicable to customers at the time of review. Please consult this page before completing your purchase if you need to confirm the available payment methods or related procedures.